Canonical: https://instain.ru/en/ai/gorgias-ai-agent/ Language: en Gorgias Shop Agent # Gorgias AI Agent. Answers and actions under store rules 4.35 / 5 [Directory score](https://instain.ru/en/ai/gorgias-ai-agent/#editorial-rating) [Official website ](https://docs.gorgias.com/en-US/ai-agent-explained-497772) Uses store help and connected order information to handle requests. ![Gorgias documentation on the work of a support agent](https://instain.ru/assets/images/gorgias-ai-agent-screen-2b4bbbd91a91-1200.webp) The Gorgias documentation describes the sources and rules for AI Agent. [Open the source ](https://docs.gorgias.com/en-US/ai-agent-explained-497772) ## Request for delivery in the context of the store The buyer sees the notification of shipment, but does not find the tracking number. Gorgias AI Agent can rely on connected store information and support materials if configured. The product also describes the instructions and individual actions. This allows you to limit the first setting to a reference answer, and add operations only where the store is able to check them. Immediately determine what information the agent can report in the selected channel. A single order number alone may not be enough to reveal the details of the delivery. ## Scenario with order without tracking number In the test store, create an order with the departure number and the second one that is still being collected. Ask one question for each. The answer for the second should not promise delivery at a specific time or substitute the number of someone else's parcel. Then ask to change the address after the transfer of the order to the carrier and see which rule worked. If the operation is not allowed, check where the request goes and whether the employee sees the right context. Compare this with the conditions that the store already publishes for buyers. ## From test access to working run The Gorgias help describes the preparation of sources and the transition to working channels. The composition of actions depends on connections and settings. Before starting, check which requests are accounted for in the payment. When changing a store procedure, double-check the exceptions, because an error often occurs at the boundary of two similar rules. ## Suitable tasks - Verify answers for two test orders - Limit store operations for agent Features ## Strengths - Questions related to the store data - There is a separate setting for operations Things to consider ## Limitations - Requires connection and up-to-date help - Orders should be tested separately ## Selection and conditions Free access Not confirmed Trial period Not confirmed No sign-up required Not confirmed Russian interface Not confirmed Local installation Not confirmed API Not confirmed “Not confirmed” means there is not enough information. The feature may still be available; check the developer’s terms. Input formats Document, Text, Data Result Text ### Terms Start with the help mode on the test order. Limit access to operations. From task to first result ## Practical example Task Verify answers for two test orders What to prepare Authorized test article about the return of the order. The text indicates the deadline for ordinary purchases and a separate exception. ### Task brief or prompt Prepare a reference answer for your regular purchase. Then, in a test conversation, describe the case that is not in the reference and check the transmission of the request to the person. ### Expected result A draft answer from the instruction and an understandable continuation for the treatment that the employee requires. ### How to check the result - Find the rule and exception in the article. - Make sure that the answer does not promise to return funds or change the order without authority. An editorial teaching example of a task brief, not the result of hands-on testing of the service. Check that the required mode is available, that you have rights to the source material and that the intended use of the result is permitted. Check details ## Official sources - [Gorgias Agent Device ](https://docs.gorgias.com/en-US/ai-agent-explained-497772) - [Setup and Launch ](https://docs.gorgias.com/en-US/set-up-and-go-live-with-ai-agent-500219) - [Agent's actions ](https://docs.gorgias.com/en-US/create-an-action-for-ai-agent-567325) - [Tariffs Gorgias ](https://www.gorgias.com/pricing) This description is based on the developer’s material. Features, prices and availability may change; check the primary source before use. About the tool Developer Gorgias Category [Work and study](https://instain.ru/en/category/productivity/) Access Gorgias workspace with connected store, knowledge and suitable rights. Payment Payment terms depend on the plan and automated requests. Current rules are specified by Gorgias. API No separate API specified [Developer terms ](https://www.gorgias.com/pricing) Directory score 4.35 / 5 Features 4.50 / 5 Workflows 4.30 / 5 Ecosystem 4.20 / 5 Documentation 4.40 / 5 Scores are an editorial guide to the directory. They are not user reviews or the results of personal testing. 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